Privacy
What we collect, why, who we share it with, and how to have it removed. In plain terms, and only what this business actually does.
Who holds your data
Who we are
Your data is held by Lala Wildlife, trading as Atlas Wild Experiences, at 1/122H Raliah Dam Road, Bettati, Yeddapalli P/O, Coonoor, Tamil Nadu 643104, India. For anything about your data — a copy, a correction, a deletion — email info@atlaswildexperiences.com and a person will handle it.
What we collect
What we collect, and why
When you enquire: your name, email, phone number, the travel details you give us and whatever you write in your message. We use it only to answer you and to plan the trip you asked about.
When you book: the passport details the forest department requires to issue core-zone permits, and — for prints — the name and address we ship to. Payment is taken by Razorpay, our payment provider; card and bank details go to them, never to us, and we never store them.
If you volunteer health, mobility or dietary information so we can run your trip safely, we use it for that and nothing else. Under UK and EU law this is a special category of data and we treat it as one.
Where it goes
Who we share it with
- Forest department
- Passport and guest details, only as far as needed to issue your permits
- Lodges and transport
- The names and details a lodge or driver needs to host you
- Payment provider
- Razorpay handles the payment directly; we see that it succeeded, not your card
- Courier
- Name and delivery address, for print orders
- Our email runs on Google Workspace, and enquiries sent through this site are also recorded in a Google Sheet
- Our enquiry system
- Enquiries sent through this site are stored in the system our team uses to answer them, which is hosted by Vercel
- If you message us on WhatsApp, the messages are carried and stored by Meta under its own terms
- Beyond these
- We do not sell your data or share it for anyone else's marketing
How long, and your say over it
Keeping it, and removing it
We keep enquiry emails for up to two years in case you come back to us, and booking and payment records for as long as Indian tax law requires us to. After that they are deleted.
You can ask to see what we hold, to correct it, or to have it deleted, and we will do so unless the law requires us to keep a record. Guests in the UK and EU have these rights under the GDPR, and guests in India under the Digital Personal Data Protection Act; the route to exercise any of them is the same email above.
Cookies: the shop pages set WooCommerce order-attribution cookies (their names start sbjs_), which record how you reached the shop, such as the site or campaign that sent you, so an order can be matched to it. We do not set advertising cookies. We plan to add Google Analytics to see which pages are read; it will run only if you agree to it, and this page will be updated before it does.