Shipping and returns
Prints are made to order, one at a time, then packed to survive the post. Here is how they reach you, and what happens if something goes wrong on the way.
Made to order
How a print is produced and sent
Each print comes from a limited run, and the count on its page shows how many are left in that run. Nothing is printed ahead: your print is produced when you order it, checked, and then packed — rolled in a rigid tube for larger sizes, or flat between boards for the small ones. Allow up to seven working days for a print to be made and dispatched, and a little longer for the largest Collector Series pieces.
Once it ships we send you a tracking number. Within India delivery usually takes a few days from dispatch. Outside India it is normally one to two weeks, depending on the country and its customs.
Cost and customs
What shipping costs
- Within India
- Free, anywhere in the country. It is already in the price you see
- Outside India
- Arranged individually rather than sold through the checkout. Write to us with the print, the size and the city and we will quote the carriage before you pay anything
- Why it is not automatic
- A rolled tube to a different continent is a quote, not a rate. Publishing one flat number would mean overcharging most people to cover the few we would otherwise lose money on
- Duties and taxes
- Any import duty or tax charged by the destination country is the buyer's to pay, and is not included in the price or the carriage we quote
Ordering from outside India
Tell us where it is going
Send the print, the size and the city. We will come back with the carriage cost and a way to pay, usually the same day. Nothing is charged until you have seen the number.
If something is wrong
Damaged, faulty, or not what you ordered
Open your print and check it when it arrives. If it reaches you damaged, or there is a fault in the print itself, or it is not the piece you ordered, email info@atlaswildexperiences.com within 48 hours with a photograph, and we will reprint and resend it, or refund it in full — your choice. Keep the packaging until it is sorted.
Returns and cancellations
Change of mind
Because every print is made to your order, we cannot take one back simply for a change of mind — there is no shelf for it to go back onto. Damage in transit and faults are covered in full, as above.
You can cancel a print order for a full refund any time before it goes to print. Once it has been printed we cannot cancel it, for the same reason.